You would think that a social worker would be trained in what to say to soothe people and put them at their ease. Especially a Doctor of Social Work. This is not the case at my work though.
My most persistent ILL’er is one of the afforementioned social work types. She orders 5 books a week (she would order WAY more, but we keep her to 5 a week). These books are sometimes about work related things, but are usually travel and gardening titles. I don’t fuss about the non-work related ILL’s because it seems mean spirited. She knows how many ILL’s we let her have in a given week. If she wants to get gardening books, it’s none of my business.
However, when she comes to pick them up she INVARIABLY makes a comment that could be easily misconstrued as a criticism. Usually, it’s some remark about how slow the books are in coming or that she stopped down earlier and the library was locked, whatever. My point is, this happens pretty much every time and I so dislike it that I try to minimize my contact with her as much as possible. I couldn’t imagine telling my problems to this woman and expecting any sympathy, and yet, that is her job. She is employed to provide support and help to people in desparate circumstances. Don’t people in the helping professions get any training in treating others well? It’s a mystery.